Treating Others Like Apple Computer
I got Snow Leopard today for the many Macs in my life (family pack $49). The iMac that Karla uses loaded it without a hitch, but the MacBook I use had a minor issue with connecting to the internet. No big deal.
What was a big deal was the technical support I received from Apple. My helper, Isaac, made me feel calm, knowledgeable and optimistic about the results. I was so at ease that I believe Isaac and I are now friends. This was my first Mac issue EVER, so I went away feeling like this is one more reason in a million to use Apple products.
I want to use this as a way to treat others in my life. In the book Leadership and Self Deception the author lets the reader know that we tend to think only of ourself and how we can get the results we want, but by looking for the results that others want we actually are more effective. I saw this today. By something as simple as using my name repetitively, letting me know what the next steps would be, and making me feel like we were accomplishing the task together, Apple made me a lifetime member. It is that simple.
What if neighbors, business, and especially churches used the methods of Apple support? I think we would be much more effective than we are today at making people feel like they matter, and that they can overcome any obstacle. Thanks again, Mac.
